About the bill

[KS7]

Hello, I have contacted O2 CS on 19/8 that my broadband renew contract with Virgin Media has problem so VM transfer me to O2 CS to cancel and stop the SIM card first which originally include in the renew contract. After discussed with 4 of your CS staff, the final staff has helped me to cancel and stop that SIM card. But why I still receive email from O2 for billing of £5 and another email from O2 billing of £86.42? I didn’t use the service and the staff told me that I have the cooling period. I cancel & stop the SIM card in the same day and within the cooling period, so I don’t think that I have to pay anything. Please let me have a reply. Thanks.

[Enlli · Accepted solution]

We are not O2, just customers similar to yourself.

This is typical of O2, seems internal communication is a problem

Best to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them on

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you