Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
Hi - I am at the end of my tether in trying to transfer my son's number from my account to his newly created pay monthly account.In the last 10 days, we have rung 202 four times (120+ minutes) trying to trying to transfer ownership so that he can use...
Hi, help please.I added Amazon Prime as an Extra, having been repeatedly reminded that I hadn't yet chosen an Extra.Now my account shows I have cancelled my existing 24 month deal (set up in May this year) and taken out a new one INCLUDING a charge f...
Added the cafeyn extra - link doesn't work and if I use my O2 email on the app it doesn't recognise me - how do I login?
How much will cost me to cancel my mobile phone insurance?
Hello, I have contacted O2 CS on 19/8 that my broadband renew contract with Virgin Media has problem so VM transfer me to O2 CS to cancel and stop the SIM card first which originally include in the renew contract. After discussed with 4 of your CS st...
Hi all Bit of a background. Starting Tuesday afternoon 5G in my local area stopped working. Im connected to 5G, but no data will pass. 3G & 4G work fine. Same on my parents o2 phones who live nearby. Thought i will see how it is in the morning, proba...
I just received a text to say my order has gone through but I haven't ordered anything?
Dear all, I bought a smart watch for my kids in December 2022. Because of a problem , O2 Richmond team sent the watch to repair center. However, they lost the watch and O2 team accepted to make a refund to me and also cancel the contract. They made t...
Hi, earlier on today I added the Galaxy Watch with 1gb data to my existing sim only plan. When I go into my account my 20gb data that I used to have for my phone account has been replaced with the 1gb watch data. In reality I want 20gb mobile phone s...
hiWhen I was sold my sim 2 year contract was told it would be 15£ for the first month then 12 on from that the salesperson on WhatsApp just asked me are there other o2 customers in household I said yes he said great I was to text loyalty to 21500 hav...
