Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Galaxy buds offer

Just wondering if anyone else has struggled to claim the free Galaxy Buds Pro 2 ?After finally receiving my voucher code which was a month after the deadline (and quite a few messages every 48hrs), I tried to order the buds.On the app, the screen jus...

Mojo_60s by Level 1: Joiner
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Resolved! Calling to the USA

Hello, I need to make a call to the USA, and I want to find out which international bolt on package/bundles are available?Kind regards,Igor

Igor__ by Level 1: Joiner
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Resolved! Blocking over 18 content

O2 been unhelpful and confusing on Twitter help . How do I turn on over 18 content blocking ? Ihe green slider is set to ON? Is this correct?

star_dust by Level 1: Joiner
  • 488 Views
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Fraud team

Hi , I am reading about poor experience with fraud team on here . I am concerned as I suppose to be contacted by fraud team on Tue but they blocked my phone so I can’t do any action with calls and messages. How they supposed to contact me ? Also some...

Mmm2m by Level 1: Joiner
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  • 29 replies
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Victim of fraud - no contact from elusive fraud team

Hi all I hope someone can help me or point me in the right direction as contacting customer service has been fruitless. Back in May 2023 I started receiving default notice letters for an O2 product that I did not purchase. I suspect I have been a vic...

Revilo by Level 1: Joiner
  • 1654 Views
  • 7 replies
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Resolved! Virgin > O2 Switch and Access Point Names (APNs)

This morning my account switched over from Virgin to O2 and appears to have gone smoothly as far as calls / SMS / 5G data / voicemails.I've noticed the Access Point Names haven't changed over from Virgin's. I'm travelling to the EU at the weekend and...

Resolved! Returning device: 14 day period

Hi, I am hoping someone can help share their experience here. I've decided to return my phone for a different one. On the 13th day of the 'change your mind' period, I requested a return. This request was accepted, and I will be receiving my jiffy bag...