Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

How to report a fault - and get taken seriously?

Hi all Bit of a background. Starting Tuesday afternoon 5G in my local area stopped working. Im connected to 5G, but no data will pass. 3G & 4G work fine. Same on my parents o2 phones who live nearby. Thought i will see how it is in the morning, proba...

Text received

I just received a text to say my order has gone through but I haven't ordered anything?

Resolved! Cancel contract

Dear all, I bought a smart watch for my kids in December 2022. Because of a problem , O2 Richmond team sent the watch to repair center. However, they lost the watch and O2 team accepted to make a refund to me and also cancel the contract. They made t...

Resolved! Galaxy watch added to account

Hi, earlier on today I added the Galaxy Watch with 1gb data to my existing sim only plan. When I go into my account my 20gb data that I used to have for my phone account has been replaced with the 1gb watch data. In reality I want 20gb mobile phone s...

Resolved! Text LOYALTY to 21500 with your phone number ..nothing happens

hiWhen I was sold my sim 2 year contract was told it would be 15£ for the first month then 12 on from that the salesperson on WhatsApp just asked me are there other o2 customers in household I said yes he said great I was to text loyalty to 21500 hav...