Solved: About free accidental cover

Anonymous · ‎12-10-2017

Hi I'm just wondering if I have free accidental damage and breakdown cover on my account- does this mean I can have my phone screen fixed?

MI5 · ‎12-10-2017

If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-10-2017

If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-10-2017

The free screen replacement is a relatively new scheme so unless you have bought a new flagship phone recently you won't be covered. How long have you had the phone? Do you have normal phone insurance?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-10-2017

It won’t be free cover unless you have o2 insure on your account & most screen damages are chargeable

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