Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! No Cafe Nero offer after the App being upgraded

Hi I cannot find the Cafe Nero Tuesday offer in my O2 Priority app after it's upgraded automatically yesterday. I tried to uninstall and reinstall and it doesn't work. Does anyone have same issue? ThanksRay

What does Warranty cover?

I bought an "almost perfect" Motorola phone last August, which meant I received 12 months warranty as part of this. My charger port isn't working properly (I have tried 3 different chargers and it doesn't register them the majority of the time and wh...

Credit Referral

Yesterday I tried to change my phone and my wifes phone from EE to O2 with Carphone warehouse. Unfortunately, due to 2 addresses with the same surname at my postcode the credit check for the second phone change would not go through. Carphone Warehous...

Resolved! O2 Travel

Hello! Hope you're all well. I'm going to Sri Lanka for work and planning to use O2 Travel. I'm not really clear on whether this will cover me for calls I make locally while I'm there. I'll be claiming any charges back from my company but I'd rather ...

Money being taken from my bank account

How do i stop O2 taking money from my bank account each month? I do not have a contract phone but a pay and go phone. Money has been taking out of my account for a few months now and i am not getting any benefits from this. Does anyone have a solutio...

Resolved! Get a rep to call me

How can I get a rep to call me

Resolved! I can't download and print bills

I can't download bills, have tried clearing cookies but still get the following error message: There’s a ProblemThere’s been a problem getting the page you want. Please try again by clicking here. If you continue to see this error message, please rep...

O2 open

I have applied for a an o2 open discount. The methods were works email verification or can a pay slip verification. My works email would not register I'm the menu so I could only provide a pay slip for verification.These discount have a 28 day time l...

Changing account name to company name in order to claim VAT

Can you advise how I change the name of my mobile account to my company name. I've been advised that I need to do this in order to claim VAT,

Resolved! frozen galaxy s6

my galaxy s6 phone has started to freeze most days now... i sent my phone back to o2 for repair as i have 7 months waranty still left, 2 days later i got a text to tell me my phone was void of its warranty because there was a fault with the charging ...

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