cancel
Showing results for 
Search instead for 
Did you mean: 

About free accidental cover

Anonymous
Not applicable
Hi I'm just wondering if I have free accidental damage and breakdown cover on my account- does this mean I can have my phone screen fixed?
Message 1 of 4
1,178 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143432 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
1,176 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143432 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you have the free screen replacement offer you can get one free screen replacement.
Call customer service for help specific to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,177 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

The free screen replacement is a relatively new scheme so unless you have bought a new flagship phone recently you won't be covered. How long have you had the phone? Do you have normal phone insurance? 

Message 3 of 4
1,164 Views

Anonymous
Not applicable
It won’t be free cover unless you have o2 insure on your account & most screen damages are chargeable
Message 4 of 4
1,144 Views