Solved: Re: 02 online help

padbhoy · ‎05-01-2019

why can i not speak with anyone online? i have been trying for weeks but always says that we are waiting to see if we have an available agent. does no one work on this department anymore?

Cleoriff · ‎07-01-2019

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...

Veritas Numquam Perit

View solution in original post

MI5 · ‎05-01-2019

@padbhoy try a different browser as there are problems with some of them.

Edge and Firefox seem OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-01-2019

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...

Veritas Numquam Perit

jonsie · ‎08-01-2019

@Cleoriff wrote:
@padbhoy
We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'
It should be fixed this week...

Let's hope so. It seems to be one problem after another now

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

02 online help

o2 Switch Up/Recycling

Insurance Query

No access to calls or my mobile phone but need to ...

Tickets aren't transferring to o2 app from Ticketm...

New phone number or an upgrade?