on 08-12-2018 14:34
on 08-12-2018 14:42
on 08-12-2018 14:42
on 08-12-2018 14:46
on 08-12-2018 14:46
on 08-12-2018 16:50
on 08-12-2018 16:50
I purchased 2 of these on 01/10/2018. One for my wife and one for my son. I came to claim the first of these and the message I get is "IMEI is invalid. Please enter exactly as shown on your device.". Having double checked, I can confirm that the IMEI number is correct. Any ideas?
on 08-12-2018 17:03
on 08-12-2018 17:03
Does it give the same error for both phones?
You'll need to call customer serices I guess or maybe @EmilieT cas assist ?
08-12-2018 17:16 - edited 08-12-2018 17:28
08-12-2018 17:16 - edited 08-12-2018 17:28
on 09-12-2018 01:02
on 09-12-2018 01:02
Are you entering the IMEI numbers without spaces or characters? Just enter the numbers only.
09-12-2018 15:22 - edited 09-12-2018 15:22
09-12-2018 15:22 - edited 09-12-2018 15:22
on 09-12-2018 16:05
on 09-12-2018 16:05
Support email address for promotion support@huawei-redemptions.co.uk
on 13-12-2018 08:34
on 13-12-2018 08:34
Hello,
Did you have any luck with this? I am having the exact same problem with the website saying: IMEI is invalid. Please enter exactly as shown on your device.
I have tried to claim the free tablet on 6 diffrent devices with no luck. I have e-mailed them with no reply. I have phoned o2 who said they have passed it onto Hawei but I haven't heard back from them.
I only settled on getting the Huawei because of the tablet offer. I can see the redemption page says "Subject to Availabilty" So I can see where this is probably gonna go for me/us.
Thanks