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Level 1: Joiner
Posts: 1
Registered: ‎08-12-2018

Free Huawei tablet

Hi, I'm trying to claim my free Huawei tablet but I can't submit my form because some problem with server. It's giving me message : Please quote code AJ-220
What should I do?
Level 63: Greatness Assured
Posts: 12,527
Registered: ‎31-03-2010

Re: Free Huawei tablet

@Kaya Try clearing the cache, or try a different browser and see if that helps.

I DO NOT WORK FOR O2

Posts: 88,092
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Free Huawei tablet

@Kaya
When did you purchase?
You need to wait 30 days before you can claim.
Check the T&C's here https://www.o2.co.uk/termsandconditions/rewards/free-huawei-t3-8-tablet-when-you-buy-the-huawei-mate...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2013

Re: Free Huawei tablet

I purchased 2 of these on 01/10/2018.  One for my wife and one for my son.  I came to claim the first of these and the message I get is "IMEI is invalid. Please enter exactly as shown on your device.".  Having double checked, I can confirm that the IMEI number is correct.  Any ideas?

Posts: 88,092
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Free Huawei tablet

@JMarkC 

Does it give the same error for both phones?

You'll need to call customer serices I guess or maybe @EmilieT cas assist ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2013

Re: Free Huawei tablet

[ Edited ]

Hi @MI5, thanks for the quick response.

I haven't tried the second one yet, as the first failed and they were both purchased on the same day.

If I get a different response I'll add it to this post.

 

Just to confirm: I get the same response for both devices

Posts: 70,180
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Free Huawei tablet

Are you entering the IMEI numbers without spaces or characters? Just enter the numbers  only.

Level 1: Joiner
Posts: 4
Registered: ‎08-12-2013

Re: Free Huawei tablet

[ Edited ]

Thanks for the advice @jonsie, but I entered both 15 digit IMEI numbers without spaces or other characters and the javascript in the box validated it with a green tick.

 

I'm open to other options?

Posts: 88,092
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Free Huawei tablet

@JMarkC 

Support email address for promotion support@huawei-redemptions.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎13-12-2018

Re: Free Huawei tablet

Hello,

 

Did you have any luck with this? I am having the exact same problem with the website saying: IMEI is invalid. Please enter exactly as shown on your device.

 

I have tried to claim the free tablet on 6 diffrent devices with no luck. I have e-mailed them with no reply. I have phoned o2 who said they have passed it onto Hawei but I haven't heard back from them.

 

I only settled on getting the Huawei because of the tablet offer.  I can see the redemption page says "Subject to Availabilty" So I can see where this is probably gonna go for me/us.

 

Thanks