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padbhoy
Level 1: Joiner
padbhoy
Posts: 1
Registered: ‎05-01-2019
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02 online help

on ‎05-01-2019 16:35

why can i not speak with anyone online? i have been trying for weeks but always says that we are waiting to see if we have an available agent. does no one work on this department anymore? 

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MI5
Posts: 90,288
Topics: 539
Solutions: 11,784
Registered: ‎04-04-2012

Re: 02 online help

on ‎05-01-2019 16:40

@padbhoy try a different browser as there are problems with some of them.

Edge and Firefox seem OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 76,583
Topics: 700
Registered: ‎14-01-2013

Re: 02 online help

on ‎07-01-2019 11:56

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...wink

*The Game Is On*


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jonsie
Posts: 72,902
Topics: 556
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Registered: ‎04-01-2009

Re: 02 online help

on ‎08-01-2019 03:41

@Cleoriff wrote:

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...wink

Let's hope so. It seems to be one problem after another now

 

 

 

 

I am not lazy, I am on energy saving mode.

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