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Level 1: Joiner
Posts: 1
Registered: ‎05-01-2019
Accepted Solution

02 online help

why can i not speak with anyone online? i have been trying for weeks but always says that we are waiting to see if we have an available agent. does no one work on this department anymore? 

Posts: 88,241
Topics: 532
Solutions: 11,432
Registered: ‎04-04-2012

Re: 02 online help

@padbhoy try a different browser as there are problems with some of them.

Edge and Firefox seem OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,760
Topics: 686
Registered: ‎14-01-2013

Re: 02 online help

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...wink

*The Game Is On*


Posts: 70,212
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: 02 online help


@Cleoriff wrote:

@padbhoy

We have heard from @Marjo (Community Manager) today. There has been an issue with live chat where the system gets stuck 'when 'searching for an agent'

It should be fixed this week...wink


Let's hope so. It seems to be one problem after another now