Wifi calling on Huawei P20 Pro

[EAWS]

I have bad network coverage at home and want to switch to a device which supports wifi calling so that I can make calls at home. On the O2 website the Huawei P20 Pro is not listed as a device supported by O2 for this functionality. However, I've just spoken to a customer service rep who GUARANTEED me that I would be able to make wifi calls. 

Does anyone have any experience with this before I buy?

[Cleoriff]

@EAWS

NOT supported according to this list ...

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Wifi and 4G Calling device list

Wifi and 4G Calling is currently available on the following devices:

• iPhone Xs, iPhone Xs Max, iPhone X, iPhone Xr, iPhone 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE
• Samsung Galaxy S9, S9 Plus, S8, S8 Plus, Note8, S7, S7 edge and J3 2017, A8, A3 2017, A6, J6, J5 (2017), A5 (2017), Note9, A7, J6+, J4+, A9
• Sony Xperia XZ2, Xperia XZ3, XZ2 Compact, XZ Premium, Xperia XA2, Xperia XZ1, Xperia XZ1 Compact
• Oneplus 5, 5T, 6, 6T
• HTC U11
• Doro 8035

[EAWS]

No exactly, hence my question. He went away and made a phone call to check, then guaranteed me it would be ok. He says they might need to update the website. 

I was wondering if anyone had a Huawei P20 Pro and was able to confirm that O2 supports this?

[MI5]

We were told recently by @Chris_K that they were working on supporting this phone so hopefully they have now.

[Cleoriff]

Whatever has been said it still hasn't been confirmed.

Maybe @Chris_K could confirm it has actually happened, or at least give a date?

We can only go on what the website currently states.

[adamtemp64]

Not sure @Chris_K is getting his tags so @Martin-O2 may be able to ask 

[EAWS]

Great! Thanks guys, really appreciate the help.

[EAWS]

Hi everyone, I've just had a really unsatisfying chat with an advisor who, in my opinion, was extremely duplicitous. Only after asking several times in many different ways did I get to the bottom of it. Chat transcript below.  

EAWS: ok can you please guarantee me that o2 supports wifi calling on this device?

EAWS: otherwise I don't want to buy this phone

O2 advisor: Yes <it is correct it supports wifi calling

EAWS: Just to clarify - I know the device supports wifi calling, but does O2 support wifi calling on this device?

O2 advisor: Yes we do

EAWS: Because on your website it says it's not supported

O2 advisor: I am right there on the website

O2 advisor: It is device dependent

EAWS: Please can you send me that link?

EAWS: On this link it does not say Huawei is supported https://www.o2.co.uk/connectivity/wifi-and-4g-calling

O2 advisor: Well, It does not have the P20 in the list

EAWS: correct

EAWS: So can you see how I am confused?

O2 advisor: But there are other Apps from where you can make wifi calls

O2 advisor: Like the skype

EAWS: So you are saying that O2 does not support wifi calling on the Huawei P20 pro?

O2 advisor: Yes so far the P20 pro model does not.

I'm outraged.

[welshsteve76]

Forgive my ignorance, but is Wi-Fi calling in this sense simply using the same phone call functionality?  Or does your device need to be Wi-Fi calling enabled to make calls through WhatsApp, Skype and other such apps? It's not using the carrier's signal, so I wouldn;t have thought, but thought I'd ask anyway

[MI5]

I'd still wait for an update off @Chris_K or @Martin-O2