Hi M15,thanks for your reply,I had tried to turn off and re set router,no change,so called SKY,went through the usual,is it on, have you checked the wiring,there were no lights on (sounds familiar similar to my knowledge of mobile phone technology !)and the advisor has stated maybe the router needs changing as a cost of £99,I stalled by saying SKY not in my name so hold fire, but he has agreed to post out with NO charge, so result in one way lets see if it solves the WiFi and Internet absence, thanks again,will let you know outcome.
