Unused tablet tariff

[MR-R]

I have been paying for a tablet from O2 for almost 2 years now. I pay around £10 a month for the tariff which includes 250 minutes, 100 texts, and about 250 MB of data. Even when I try to use my texts or minutes, It refuses to work. I have been paying so much money for something that I don't use due to - what I assume is - the SIM not being compatible with my advice. I have been seeking help for it for a very long time and there is absolutely no way of getting in touch due to COVID. FUMING!!!

[MI5]

@MR-R 

Contact numbers here Guide: Coronavirus Community Help and Support 

Call at 8.00am for best chance of getting through.

[Marjo]

Hi @MR-R , sorry to hear you've been having trouble getting through to discuss your tariff. Did any of the numbers and suggested timing to call above from @MI5 help you get connected?

[MR-R]

Unfortunately, none of the numbers provided were related to this issue. The problem remains unsolved. Is there anything you can suggest?

[MI5]

@MR-R 

O2 don't give you options other than upgrade or fraud so you have to say one or the other to get through.

Edit: You can also go in store for help.