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System not working

Emily-92
Level 1: Joiner
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Hi,
I have a Huawei P20 Pro, there is a small amount of damage to the back screen already.
This past week, my apps have stopped working, I have a pop up to close, wait or give feedback.
The buttons to go back, the extra home button you can get on the screen doesn't work.
It won't let me view photos in my gallery, they won't open and if they do they are grey.
When the phone is charging it buzzes and doesn't let me open anything.
The phone is only 2 years old and I still have a contract for another year, but at this rate I won't be able to use the phone.
It is fully updated.

Thank you for your help.
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Cleoriff
Level 94: Supreme
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@Emily-92 
You need to send it to O2 for repair. Make sure you take note of the IMEI number, this ensures you get your phone returned.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

If you have insurance, you can claim via that route. Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance 

*The Game Is On*

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Cleoriff
Level 94: Supreme
  • 103623 Posts
  • 780 Topics
  • 4833 Solutions
Registered:

@Emily-92 
You need to send it to O2 for repair. Make sure you take note of the IMEI number, this ensures you get your phone returned.

https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

If you have insurance, you can claim via that route. Info re O2 insurance here

https://www.o2.co.uk/help/digital-services/o2-insurance 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

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madasaf1sh
Level 47: Going Places
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@Emily-92

The best thing to do is to try a factory reset, which will completely wipe the phone so make a back up.

I would also contact Huawei Support details can be found here:

https://consumer.huawei.com/uk/support/
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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