- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-11-2020 09:16
I have a Huawei P20 Pro, there is a small amount of damage to the back screen already.
This past week, my apps have stopped working, I have a pop up to close, wait or give feedback.
The buttons to go back, the extra home button you can get on the screen doesn't work.
It won't let me view photos in my gallery, they won't open and if they do they are grey.
When the phone is charging it buzzes and doesn't let me open anything.
The phone is only 2 years old and I still have a contract for another year, but at this rate I won't be able to use the phone.
It is fully updated.
Thank you for your help.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-11-2020 09:35
@Emily-92
You need to send it to O2 for repair. Make sure you take note of the IMEI number, this ensures you get your phone returned.
https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
If you have insurance, you can claim via that route. Info re O2 insurance here
https://www.o2.co.uk/help/digital-services/o2-insurance
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-11-2020 09:35
@Emily-92
You need to send it to O2 for repair. Make sure you take note of the IMEI number, this ensures you get your phone returned.
https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy
If you have insurance, you can claim via that route. Info re O2 insurance here
https://www.o2.co.uk/help/digital-services/o2-insurance
Veritas Numquam Perit
- 12127 Posts
- 69 Topics
- 3232 Solutions
on 07-11-2020 09:37
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-11-2020 09:37
The best thing to do is to try a factory reset, which will completely wipe the phone so make a back up.
I would also contact Huawei Support details can be found here:
https://consumer.huawei.com/uk/support/
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company