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Level 1: Joiner
Posts: 2
Registered: ‎12-03-2020

Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

I pre-ordered my S20 and picked it up today (12/03/20) in store and recieved the instructions sheet on how to claim the Earbuds+.

 

Following the instructions it leads me to the Samsung Members App, in the Benefits section to claim them. However there is no link in this section what so ever to submit my claim form for them?

 

Just wondering if anyone else has had this problem and any help would be greatly appreciated. 

Posts: 117,531
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Registered: ‎04-04-2012

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

[ Edited ]

@JButters 

Are you logged in with your Samsung account?

https://www.samsung.com/uk/galaxys-preorder/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎11-04-2019

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

@JButters on my Samsung Members app, it was a little pop up at the top of the screen which said 'have you claimed for your Galaxy Buds+ yet?' Press that and it takes you to the claim form. It then asks you if you want to complete it on your new phone or on another device.
Level 1: Joiner
Posts: 2
Registered: ‎12-03-2020

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

Thanks for your reply. Yeah I'm definitely logged in and as the person below who commented this pop up isnt there.

Posts: 117,531
Topics: 575
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Registered: ‎04-04-2012

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

@JButters 

Try clearing the cache from the app and when you go back in, look for the popup to appear.

You may have missed it previously and clearing the cache will reset it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

Posts: 117,531
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App


@jonsie wrote:

Possibly try another browser.


You have to claim through the Samsung Members app @jonsie 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App


@MI5 wrote:

@jonsie wrote:

Possibly try another browser.


You have to claim through the Samsung Members app @jonsie 


Ah ok, sorry wasn't aware....Smiley Sad