Re: Samsung S20 Earbuds+ Claim Form not appearing ...

JButters · ‎12-03-2020

I pre-ordered my S20 and picked it up today (12/03/20) in store and recieved the instructions sheet on how to claim the Earbuds+.

Following the instructions it leads me to the Samsung Members App, in the Benefits section to claim them. However there is no link in this section what so ever to submit my claim form for them?

Just wondering if anyone else has had this problem and any help would be greatly appreciated.

MI5 · ‎12-03-2020

@JButters

Are you logged in with your Samsung account?

https://www.samsung.com/uk/galaxys-preorder/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxygen87 · ‎13-03-2020

@JButters on my Samsung Members app, it was a little pop up at the top of the screen which said 'have you claimed for your Galaxy Buds+ yet?' Press that and it takes you to the claim form. It then asks you if you want to complete it on your new phone or on another device.

Current devices: Apple iPhone 15 Pro Max, Apple iPad Pro 11” and Apple Watch Series 9 (all with O2)

JButters · ‎13-03-2020

Thanks for your reply. Yeah I'm definitely logged in and as the person below who commented this pop up isnt there.

MI5 · ‎13-03-2020

@JButters

Try clearing the cache from the app and when you go back in, look for the popup to appear.

You may have missed it previously and clearing the cache will reset it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-03-2020

Possibly try another browser.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-03-2020

@jonsie wrote:
Possibly try another browser.

You have to claim through the Samsung Members app @jonsie

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-03-2020

@MI5 wrote:
@jonsie wrote:
Possibly try another browser.
You have to claim through the Samsung Members app @jonsie

Ah ok, sorry wasn't aware....:smileysad:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Samsung S20 Earbuds+ Claim Form not appearing on Samsung Members App

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