Phone unlock code

[Anonymous]

This is the third time I have tried to obtain an unlock code for my phone! I really think I'm being giver the run-around!! How do I get an unlock code for my out-of-(pay monthly) contract phone?

[MI5]

All you need to know is here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Anonymous]

Very many thanks for your response. I've just followed your link and submitted the unlock request. However, as I mentioned previously, O2 don't seem willing or able to oblige (with my 2 previous requests) as they text me each time saying they can't proceed with my request as they need to contact the phone's manufacturer!

Thanks all the same.

[MI5]

Where did the phone come from?

[gmarkj]

As @MI5 said @Anonymous, where did the phone come from?
Some phones are supplied unlocked (if purchased from 3rd party, eg, Carphone Warehouse), meaning o2 cannot unlock them.
Have you tried another company sim in the phone to see if it works?

[Anonymous]

I obtained the phone from an O2 shop. I just get asked for the unlock code when I insert a different network sim.

[MI5]

If the phone is the original one that came from O2 there is no reason why they can't give you the code - the only times problems usually occur is if the phone has been replaced under insurance or warranty at any time.

[Anonymous]

Thanks again. The phone, purchased originally at an O2 shop, is still as received. No changes, substitutions or warranty repairs. I'm ready to throw in the towel on this one - and, sad to say, it only confirms (one of the reasons) why I'm moving from O2. I'm just going to have to buy a new phone!

[MI5]

Don't give up yet - raise a complaint first http://www.o2.co.uk/how-to-complain

[gmarkj]

Have you also tried to get the code through the My o2 app? It may well be that the IMEI that customer services does not match the phone, but the correct details should be on the app.