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on 08-07-2016 09:50
Hi,
I've had O2 4G broadband E8372H dongle now for 6 months and been very happy with it, regularly getting 8-12mbps sometimes more, but last couple of days it dropped down to nothing, it still connects and says 4G, but it takes nearly 30mins to download a 64KB email.
Tried everything , even taken PC outside but no difference. Tried setting the dongle to 3G only to see if any difference, but get 1 more bar on meter, but still same dead slow speed.
status check shows that network is working OK, although I've yet to receive any reply to my report
I've not changed anything Tuesday evening getting 10mbps, wedenesday evening same time and ever since, nothing
any ideas of what to do or try?
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on 08-07-2016 10:11
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on 08-07-2016 10:11
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-07-2016 10:06
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on 08-07-2016 10:06
Apart from chasing customer services not alot until a fault is confirmed.
As you already have used the status checker and reported an issue you need to wait.
You have tried the usual things like removing and cleaning the sim etc?
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 08-07-2016 10:11
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on 08-07-2016 10:11
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-07-2016 10:22
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on 15-07-2016 10:22
Hi @pkarw did you use the network status page to see if there are any issues in your area?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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on 15-07-2016 10:43
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on 15-07-2016 10:43
Hi,
yes I did all that. I did receive a reply to my report of a problem from O2, network working OK, no faults found.
Then within 2 hours of that, suddenly it was back upto 10mbps as previously, rather than the 1kb/min I had for 2.5 days.
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on 15-07-2016 10:46
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on 15-07-2016 10:46

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-07-2016 11:14
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on 15-07-2016 11:14
Good to hear it's now running at a reasonable speed now @pkarw!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

on 10-08-2021 12:51
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on 10-08-2021 12:51
Hi if your mobile broadband dongle isn't working so well, you need to connect it to a 10-15cm USB extension cable and fit the dongle to it, connecting the other end to your laptop's USB socket and it will work just like an aerial. This will improve the signal and speed.
😀

