Missing duo charger

Leanne · ‎27-11-2018

Hello,

I purchased the new samsung galaxy watch under the black friday sale. I was expecting to get a free samsung wireless duo charger as part of the offer but I haven't received it.

Anyone else had this issue? o2 are difficult to get in contact with

MI5 · ‎27-11-2018

@Leanne

Looks like you claim it through priority.

See here https://priority.o2.co.uk/offers/5bf5d640652205003efc6ab1/o2-online-offer-free-samsung-wireless-char...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎27-11-2018

@Leanne Did you add it at before checkout ?

How did you order the smart watch etc instore or online

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎27-11-2018

According to the priority link, it's online sales only?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎27-11-2018

And instore according to the app @MI5

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎27-11-2018

@adamtemp64

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Leanne · ‎27-11-2018

thanks everyone. finally managed to get in contact with the right department and they don't know what happened so are sending out the charger for me to pick up in store

MI5 · ‎27-11-2018

Great result @Leanne

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Missing duo charger

Photos

Getting calls about O2 SIM Swap even though i have...

Smart watch plan

querry

Esim

Proof of purchase