Insurance added without knowledge

[Anonymous]

When I originally got the phone, I declined the £12.50 insurance but I see now that it's added as a bolt on.

How could this happen and has anyone else experienced this?

[jonsie]

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@MI5 wrote:

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@perksie wrote:

CS is open until 6pm today if you to call now.

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and quiet too we believe.

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Very quiet methinks.....

[Anonymous]

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@Anonymous wrote:
What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

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It means it wont reflect on your bill. If it's over 14 days the charges need to be credited back by CS. You will see a debit then a credit.

[Anonymous]

Declined all insurance at the point of sale. Refresh contract device now settled

Not in the UK so will not be phoning today

[Bambino]

You can call for free from abroad on this number from your mobile: +44 3448090202

How long ago did you get the phone?

[jonsie]

I wonder how much commission the sales person gets for adding unwanted insurance. ...

[MI5]

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@jonsie wrote:

I wonder how much commission the sales person gets for adding unwanted insurance. ...

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Good point

[Anonymous]

A couple of years ago. I think. Got 2 for daughters. Refresh. One device plan finished, insurance charge. Other device plan doesn't finish till November

Not sure if my EE phone will be able to use O2 overseas number.

[jonsie]

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@Anonymous wrote:
A couple of years ago. I think. Got 2 for daughters. Refresh. One device plan finished, insurance charge. Other device plan doesn't finish till November

Not sure if my EE phone will be able to use O2 overseas number.

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You will be able to use it but it won't be free...

[Anonymous]

Refuse to pay to sort something out that's not my **bleep** up (for once!)

[Bambino]

It's taken you 'a couple of years' to notice that you've been charged an extra £12.50 per month?