on 05-03-2020 22:33
So this evening I heard that someone else had left a voicemail last week and was wondering why I had not got back to them. Again I checked my phone and again call forwarding for ‘unanswered calls’ had been set up to go to another mobile number!! I am the only person who has access to my phone. When calling O2 they said that they cannot help and won’t give me any idea of who the number belongs to (I have a screenshot of the number). How is this happening? It’s freaking me out that someone could be listening to all my voicemail messages? And this is the second time my phone has been diverted to this mobile number without my knowledge? Anyone able to help?
on 05-03-2020 22:43
I don't think the diverts can be set remotely except by customer service, so this sounds a bit fishy to me.
I'll tag @Martin-O2 who may be able to get this looked at by O2 for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 05-03-2020 23:04
It isn't this mobile number is it? +44 7802 090 100
on 06-03-2020 14:28
Hi there @Opal3 , just came across your topic here and I'd like to get someone on our end to have a look and see what we could do. I'll need some additional details to be able to pass this on so I'll drop you a private message here on the community shortly!
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