Insurance added without knowledge

[Anonymous]

When I originally got the phone, I declined the £12.50 insurance but I see now that it's added as a bolt on.

How could this happen and has anyone else experienced this?

[jonsie]

Two years....too late mate...

[Anonymous]

ok....I though this was just added..so you had it for 2 years....I'm sorry to say this but this changes things and I don't think O2 Insure will refund you...

[Bambino]

If you have no physical proof that you declined the insurance and then let it carry on for several years, I'm afraid it is your ** bleep ** up.

[jonsie]

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@Anonymous wrote:

ok....I though this was just added..so you had it for 2 years....I'm sorry to say this but this changes things and I don't think O2 Insure will refund you...

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Not after 2 years....snowball in hell. ..

[perksie]

2 years, very little chance of a refund, you've had all that time to check your account for this.

The response would have been different if you had told us that at the beginning.

[Anonymous]

I would probably use  different wording but  spot on Bambino.

It's just too long and the amount is too high to go unnoticed....(Their point of view).

[Bambino]

I was quoting what the OP posted at the bottom of page 2 of the thread.

[Anonymous]

Bambino, I knew that was a risky statement and sadly true. I got the phone(s) for my daughters and simply set up the dd. I baulked at the insurance because proportionally is was a huge percentage of the overall cost.

Should I have looked more carefully? Most definitely. Am I wrong for challenging an add on I just know I never agreed to. Most definitely

[Anonymous]

When I g et back to the UK I will talk to O2. If it boils down to my own stupidity, as much as I won't want to I will 'fess up. If it's an O2 error I'll say so. Can't be much fairer than that methinks

[Cleoriff]

@AnonymousIf you don't ask you wont get....but I honestly think your chances are very slim..:smileysad: