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Galaxy watch 3

Jooz
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Have been trying to get an airtime plan for my watch (not purchased from O2) added to my S10 pay monthly. I have rang 5 times, on line chat 3 days. They say you must go to the O2 store. Went to store and they don't know what to do ???? I am now getting very angry as I can't make calls on my lovely new watch. No one seems to know anything 😠😠
Any help out there?
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MI5
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@Jooz 

The only place you can get an eSim is in any of the O2 stores.

If your nearest one has failed to provide you with this, I suggest you try another store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 15
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Jooz
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I have the esim, no airtime plan. They don't know what to do 😠
Message 3 of 15
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MI5
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You need the watch plan with 1gb data @Jooz 

Call another store to check before travelling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 15
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Jooz
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Ok I'll try another store. Why can't you do this on line or over phone? Seems strange.
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MI5
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No idea @Jooz Don't know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 15
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Jooz
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Many thanks for your help. Hope it gets sorted, not happy at all with the way I've been treated.
Message 7 of 15
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MI5
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Good luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 15
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Jooz
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After 3 calls to local shop and now closed 😠 he said you can set up watch airtime plan on wearables. I can't find it!! If not I guess I'll be waiting till march now, not happy chappy 😥😥 any ideas ?
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MI5
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@Jooz 

The wearables app should be preinstalled on your phone.

If not, you need the correct one off Play or Samsung Store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 15
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