Galaxy watch 3

[Jooz]

Have been trying to get an airtime plan for my watch (not purchased from O2) added to my S10 pay monthly. I have rang 5 times, on line chat 3 days. They say you must go to the O2 store. Went to store and they don't know what to do ???? I am now getting very angry as I can't make calls on my lovely new watch. No one seems to know anything 😠😠
Any help out there?

[Jooz]

Yes I have been using wearables with my watch but no airtime plan. Some say shop only, O2 shop said it's on wearables ????

[MI5]

@Jooz 

We were told it had to be done in store and that was the only way.

[Jooz]

Ok , got a long wait then 😥😥
Many thanks for your help xx

[MI5]

Hope you can get it sorted soon @Jooz 

[MickyBlue]

Hi @Jooz ,

I was told the same about needing to go to a store for the eSim madness when I used the online chat. I have since called and spoken to at least 6 different people over the last week, but I have been sent the eSim voucher that has the QR code, so they can send it to you with next day delivery.

However, I am still struggling to get it all to work and no one seems to really know what the exact process is. Hoping I get this resolved in the next 24 hours.