This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Galaxy watch 3

Jooz
Level 1: Joiner
  • 17 Posts
  • 5 Topics
  • 0 Solutions
Registered:

on ‎02-01-2021 21:27

on ‎02-01-2021 21:27

Have been trying to get an airtime plan for my watch (not purchased from O2) added to my S10 pay monthly. I have rang 5 times, on line chat 3 days. They say you must go to the O2 store. Went to store and they don't know what to do ???? I am now getting very angry as I can't make calls on my lovely new watch. No one seems to know anything 😠😠
Any help out there?
Message 1 of 15
2,766 Views
0 Kudos
14 REPLIES 14

Jooz
Level 1: Joiner
  • 17 Posts
  • 5 Topics
  • 0 Solutions
Registered:

on ‎05-01-2021 19:55

on ‎05-01-2021 19:55

Yes I have been using wearables with my watch but no airtime plan. Some say shop only, O2 shop said it's on wearables ????
Message 11 of 15
908 Views
0 Kudos

MI5
Level 94: Supreme
In response to Jooz
  • 151676 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎05-01-2021 19:59

on ‎05-01-2021 19:59

@Jooz 

We were told it had to be done in store and that was the only way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
905 Views
0 Kudos

Jooz
Level 1: Joiner
  • 17 Posts
  • 5 Topics
  • 0 Solutions
Registered:

on ‎05-01-2021 20:01

on ‎05-01-2021 20:01

Ok , got a long wait then 😥😥
Many thanks for your help xx
Message 13 of 15
903 Views
0 Kudos

MI5
Level 94: Supreme
In response to Jooz
  • 151676 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎05-01-2021 20:05

on ‎05-01-2021 20:05

Hope you can get it sorted soon @Jooz 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
901 Views
0 Kudos

MickyBlue
Level 1: Joiner
In response to MI5
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-02-2021 17:34

on ‎23-02-2021 17:34

Hi @Jooz ,

 

I was told the same about needing to go to a store for the eSim madness when I used the online chat. I have since called and spoken to at least 6 different people over the last week, but I have been sent the eSim voucher that has the QR code, so they can send it to you with next day delivery.

 

However, I am still struggling to get it all to work and no one seems to really know what the exact process is. Hoping I get this resolved in the next 24 hours.

 

Message 15 of 15
816 Views
0 Kudos
Top