Unlocking Samsung SM-B550H

Solky55 · ‎22-02-2021

I have a Samsung SM-B550H locked to O2. I requested an unlocking code from O2 and entered it into the phone so I can use other sim cards. The phone is still unable to work on other sim cards apart from the O2 card. I have no error message. I called Samsung for help and spent nearly 1 hour on chat and Samsung could not help and asked me to speak to O2. Can anyone help how I can unlock the phone? Do I need a defreeze code or any other code? And do I need to request unlocking code again if I have entered it too many times.

jonsie · ‎22-02-2021

It sounds like it's hard locked now and you will need a MCK code

@Martin-O2 @LukasB any help you can offer?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-02-2021

@Solky55

If it's hardlocked due to too many incorrect attempts you need @Martin-O2 @LukasB or @TheresaV to get an MCK code for you.

Check the process to ensure you have requested the correct code though Guide: Unlocking an O2 phone to use a different SIM card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎22-02-2021

Here to help @Solky55 - I will send you a private message on here as I will need some information.

Thanks for the tag @MI5 @jonsie

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎22-02-2021

@LukasB

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Solky55 · ‎22-02-2021

LikasB & M15 for the quick response. How safe am I to provide my personal information requested? Nowadays one has to be very careful. Please do not take it wrong, just making sure.

Thanks for understanding.

LukasB · ‎22-02-2021

You will be in safe hands with me @Solky55 - We have done this a few times

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎22-02-2021

@Solky55

You're welcome and although @LukasB looks a bit dodgy, he's not at all

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-02-2021

Yes you're welcome @Solky55

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

LukasB · ‎22-02-2021

Thanks @MI5

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Unlocking Samsung SM-B550H

Esim

Proof of purchase

smart watch connection to O2 wifi

My order

Cursor 'jumping' around on laptop screen whilst I ...