on 12-08-2014 17:18
It's more a question of what's right for O2 and customers as a whole - ideally we'd like to stock every phone ever released on the market but due to logistics, stock room, wall space etc it's just not possible.
As I discussed a while back, we still partner with Blackberry and offer customers our complete support, wether they have a new or old device > http://community.o2.co.uk/t5/Discussions-Feedback/The-future-of-BlackBerry-on-O2/m-p/639205#M43270
With regards to the new 'Passport', I'm afraid we have no info to share on this at present but it's worth bearing in mind that Blackberry themselves are targetting professional/business users for this handset so it could have very limited consumer up-take... That is of course only my personal opinion - if I become aware of any official info on this device heading our way i'll make sure the Community knows about it.
Wouldn't offering customers who want the latest BlackBerry the chance to actually own the latest BlackBerry be what is best for O2 and its customers?
With regards to the Passport, there is absolutely no indication that this device will not be released to the public by Blackberry, the controrary in fact. Your comment regarding "very limitied consumer up-take" comes across as particularly negative and almost as though you're getting ready to tell us that O2 won't be stocking it. Do O2 employ anyone to keep abreast of the latest news for each manufacturer?
I've asked twice before, and didn't recieve a reply from you @Chris_K but I'll ask again anyway; Who makes the decision as to which devices O2's customers want? Is it you? Is it a panel of O2 experts? Is it a wee man in a room who's job it is to pick which phones O2 will stock? Is it executives at boardroom level? I guess where I'm going with this is...are customers actually ever asked? How would we, as customers, get involved in the decision making process?
on 12-08-2014 19:13
on 29-08-2014 09:23
on 29-08-2014 09:54
If you have really set your heart on the phone then you may just have to look outside of O2. Has there been a definite decision taken by O2 on this phone?
on 29-08-2014 12:38
on 29-08-2014 12:41
on 29-08-2014 12:56
Has there been a definite decision taken by O2 on this phone?
Its rumoured to be released in October, and allegedly carriers have been sent sample Passports so someone at O2 might now have one. Maybe @Chris_K could confirm or deny...or ignore my questions again?
Sorry if it seemed I was ignoring you as this wasn't the case. I'm just afraid that there's nothing further I can comment on from what I already have. I cannot confirm or deny the Passport will be coming to O2 - you'll need to keep an eye on our Coming Soon page or here on the community for any announcements.
We look to stock the best range of devices for customers but as mentioned before, we simply can't range every device on the market for various reasons. New & popular handsets may mean less room for stock of handsets that aren't popular, for instance. After a period of time handsets may also be de-ranged for similar reasons.
There are various discussions and personel involved in deciding which handsets are ranged by us and not one person in particular - it's a business decision. I'm sorry I can't answer your question more directly... I know you're excited by the Blackberry Passport and want more info on if O2 will have it, but it's just not something I can confirm yet I'm afraid. I'll make sure to update you if this device heads our way.
on 29-08-2014 13:15