Blackberry 9300 won't connect to server

[Anonymous]

My BB 9300 (software 6.0) worked fine until yesterday when it suddenly stopped receiving emails. I am still getting them on my PC. When attempting to check email settings in Set-up - Email Accounts I get the message 'Your device had a problem connecting to the server'. As far as I know I have changed nothing in the settings recently and have made no changes to my regular payment plan.

Following advice for similar problems on troubleshooting forums I have unsuccessfully tried a warm boot (twice) and have deleted the service books for the two email accounts that were on the device. Unfortunately I cannot resend the service books without the server connection.

Any help would be very gratefully received! Thanks.

[Anonymous]

I've been having a similar problem (on the same phone) since yesterday evening (10th Sep). I've not recievd any emails and contacts & calendar synce seems to have stopped working.

Unlike the OP however I can access the internet and it appears I can send email.

I've tried all the "usual" thing (Re-sending service Books, Requesting the HRT, Deletign and re-adding the email accoount). But I'm getting the error "Your device had a problem connecting to the server"

There's nothing showing on the O2 service status check for my locale, but are there any current issues with the O2 BIS (or related) server?

[Anonymous]

I'm wondering if there is currently a problem with the BIS connection on O2? I'm sure I remember reading something like this happening years ago...but then if it was a widespread problem surely more people would be on here asking about it?

I'll see what I can find!

[MI5]

It's a possibility... Maybe we'll see more posts about it.

[Anonymous]

I found this thread, that whilst isn't unrelated it does show that there as a widespread problem: http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/BIS-not-connecting-through-wifi/td-p/263...

@Toby @Anonymous Could one of you find out if there is currently a problem with BIS on O2?

[Anonymous]

Hi @Anonymous thanks for flagging this up. We'll let you know as soon as we have some info.

[Anonymous]

@Toby @Anonymous Did you manage to find out if there's a known issue?

[Anonymous]

I've had a few free moments so I've been I've been in Contact with the support team at O2 (via Webchat). Apparently this is a "Known" issue and O2 are in contact with RIM.

That's what I've been told anyway.

[aldaweb]

Thanks for updating the thread. Let us know if it improves.

[Anonymous]

...although when I tweeted O2 theey tweeted back to say there weren't aware of their having been any issues!

[Anonymous]

Yeah, don't worry about that, we've seen in the past that different departments within O2 don't talk to each other!