on 10-09-2014 14:53
on 10-09-2014 14:53
My BB 9300 (software 6.0) worked fine until yesterday when it suddenly stopped receiving emails. I am still getting them on my PC. When attempting to check email settings in Set-up - Email Accounts I get the message 'Your device had a problem connecting to the server'. As far as I know I have changed nothing in the settings recently and have made no changes to my regular payment plan.
Following advice for similar problems on troubleshooting forums I have unsuccessfully tried a warm boot (twice) and have deleted the service books for the two email accounts that were on the device. Unfortunately I cannot resend the service books without the server connection.
Any help would be very gratefully received! Thanks.
on 16-09-2014 12:23
@Anonymous & @Anonymous
How are you guys getting on? Has your email started working yet?
We haven't heard anything back from @Anonymous yet, so I don't know if the problem was ever resolved by O2 or Blackberry.