Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
Posts: 1
Registered: ‎20-08-2019

Clearing and resetting iPhone

Hi , I have recently upgraded to a new phone and would like to clear my old iPhone of all data and reset. Unfortunately it does not seem able to connect to a WiFi network so going through the usual option in settings and resetting from there won’t work as you need to confirm your Apple ID and the phone cannot connect to the server. I have a Mac air but cannot seem to connect the phone as the ports are different so cannot reset through iTunes either. Does anyone know of another way?

Thank you
Jez
Level 29: Intuitive
Posts: 1,284
Registered: ‎02-07-2013

Re: Clearing and resetting iPhone

Can you not just put your SIM card into the phone to clear it and then put it back into your new one?
Posts: 115,812
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Clearing and resetting iPhone

@Jeremy1 

You could try logging into iCloud.com online and use the reset option from there. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 35
Registered: ‎18-09-2013

Re: Clearing and resetting iPhone

I can't help you as I'm new to iPhone but, if the previous replies haven't helped you, I suggest you look on YouTube and search "Payette Forward" These two guys are ex Apple tech experts and they have dozens of How To videos, very easy to follow, that seem to cover every conceivable problem that can infect an iPhone.