Balance

[Syl1656]

Hi! I have purchased a bolt on of 100min for £3 and it says to see remaining minutes send BALANCE to 20202.

However when I do this...nothing happens at all.

Also they do not appear in my02 app.

Can anyone help, please?

[perksie]

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@jonsie wrote:

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@perksie wrote:

I'm sure it's the other way round:

"To get your current balance sent straight to your mobile, just text the word "balance" to the following numbers:
21202 - Pay Monthly
20202 - Pay & Go"

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Correct @perksie as I said. ...

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Indeed you did, I was a bit slow posting............:smileywink:

[MI5]

Great, so we're all agreed then

[perksie]

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@MI5 wrote:
Great, so we're all agreed then

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Phew, we got there in the end. 

[Cleoriff]

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@Anonymous wrote:

but the little bullet points where taken from the Pay and go department and it says 2020...I don't have a pre pay sim to hand or I would try it...

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This whole thread has been a minefield of misinformation via O2  @Anonymous

There is this issue about the number to call.

Earlier in the thread (dependent on which page you read) there were differences about whether a call was free or not. Not going into it all again but O2 need to ensure they are all 'reading from the same page' as it were

[jonsie]

I volunteer to rewrite the website. ....At a small fee 😉

[perksie]

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@jonsie wrote:

I volunteer to rewrite the website. ....At a small fee 😉

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Someone needs to, there used to be a page with these numbers on but in their wisdom it seems to have gone.

[Cleoriff]

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@jonsie wrote:

I volunteer to rewrite the website. ....At a small fee 😉

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It would need to be a very large fee I think. I used to have a fair bit of experience writing policies, practices and procedures.....I wouldn't touch this lot. So much of it needs scrapping and rewriting. Currently what happens is they produce new information sheets...and leave a lot of the old stuff in place. A recipe for disaster

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:

but the little bullet points where taken from the Pay and go department and it says 2020...I don't have a pre pay sim to hand or I would try it...

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This whole thread has been a minefield of misinformation via O2  @Anonymous

There is this issue about the number to call.

Earlier in the thread (dependent on which page you read) there were differences about whether a call was free or not. Not going into it all again but O2 need to ensure they are all 'reading from the same page' as it were

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I'm curious now! My mother has Pay and go and her tariff has minutes so I should be able to test it ok.

If there's a mismatch of information then it needs to be sorted. So not to drive myself crazy about which one is wrong or right, nothing better than to test it yourself and see which one works!

[Cleoriff]

Testing it yourself is just papering over the cracks.

If the info is misleading or wrong it needs to be put right at source in my opinion. We are here providing this information to customers so the least we should expect is that it is correct,

Anyway completely off topic now.... but I felt it needed saying

[perksie]

I don't think it's wrong, just missing.