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I am trying to pay off my device so that I can change from a monthly to pay as you go

Chris76
Level 1: Joiner
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on ‎05-04-2024 17:09

on ‎05-04-2024 17:09

I am unable to change payment plan even though I have paid off the balance for the device

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MI5
Level 94: Supreme
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on ‎05-04-2024 17:11

on ‎05-04-2024 17:11

@Chris76 

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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on ‎05-04-2024 17:20

on ‎05-04-2024 17:20

@Chris76 See if anything in this guide helps: Migration & porting into O2 - O2 Community

I DO NOT WORK FOR O2



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