on 05-04-2024 17:09
I am unable to change payment plan even though I have paid off the balance for the device
on 05-04-2024 17:11
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: How to find help & contact O2
on 05-04-2024 17:20
@Chris76 See if anything in this guide helps: Migration & porting into O2 - O2 Community