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02 app

Anonymous
Not applicable

on ‎16-02-2015 14:16

on ‎16-02-2015 14:16

i am 55yr old male and have downloaded this 02app by mistake how do i delete it off my iphone and stop getting charged £1.50pw for something i dont use i only found out about this when 02 sent me a message saying that they had recieved payment for£1.50 this has happened 2 times on the 9th feb & 16th feb the best thing about it is i dont see anything to click on to on my iphone to bring up the app.help please

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jonsie
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on ‎16-02-2015 14:37

on ‎16-02-2015 14:37

Just go into itunes and delete the app from there. Which app is it?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎16-02-2015 14:38

on ‎16-02-2015 14:38

The O2 apps are free - are you sure it's not something else?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to jonsie

‎16-02-2015 14:39 - edited ‎16-02-2015 14:39

‎16-02-2015 14:39 - edited ‎16-02-2015 14:39

I thought all the O2 apps were free?

 

EDIT: snap!

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viridis
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on ‎16-02-2015 14:44

on ‎16-02-2015 14:44

I'm not sure this is o2 charging you 1.50 each time. My advice is to call customer services and discuss the matter with a member of the support staff.
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viridis
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on ‎16-02-2015 14:45

on ‎16-02-2015 14:45

At a push it could be o2 protect storage charge but I believe they start at £3 per month.
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