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swapping from virgin to 02

Pussinboots
Level 1: Joiner
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I had a deal with Virgin and since they swapped me to 02 I seem to have no data.  Why?

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gmarkj
Level 66: Unequalled
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Have you had a new sim through the post @Pussinboots ?
It might be you need to swap, or ask for a new one if you didn't get one. Best do this in a shop, with photo ID, as calling for a new one will get one sent out but also your current one turned off!

Also try making sure the data settings are ok - they should match the below:

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv... 

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5... 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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