Re: Texting Optus users

Anonymous · ‎02-10-2015

I still can't send text messages to Optus users in Australia. I can receive them and call them but get an undelivered message when I try to send a text message. Why hasn't this been solved it has been a problem for about 2 years now?

MI5 · ‎02-10-2015

Only o2 can answer that I'm afraid.
Have you raised it with complaints?
http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-10-2015

Do you use an iPhone? If you do then turn off iMessage

PhoneChanger · ‎02-10-2015

How do you have the number stored in your phone book?

MI5 · ‎02-10-2015

Previously you discovered you needed 00 in front of the number. Are you still using the format that was successful before ?
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Texting-abroad-fro-the-UK/m-p/502824#M49237

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-10-2015

Thanks for your suggestions. I do have 00 in front of the number and iMessages is off. I can text other friends in Australia who use other networks but not Optus users. When I get a text from an Optus user I can't even reply to it. I just get the undelivered message. And yes I need to get on to O2.

MI5 · ‎02-10-2015

I do seem to remember some others having issues in the past.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-10-2015

I've sorted it. I had the number labelled iPhone and it's an android!!! Silly me again. I must have accidently changed the labelling at some point. Thanks for all your suggestions.

MI5 · ‎02-10-2015

You're getting good at fixing your own problems

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-10-2015

@MI5 wrote:
You're getting good at fixing your own problems

Wish everyone else was as good