Google's new AI system Duplex makes a phone call
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on 15-05-2018 15:06
Hey everyone,
Google latest artificial intelligence assistant named Duplex has been designed to perform real world tasks and they recently demonstrated it making a phone call and booking a hair appointment at a salon. The demonstration was not live and was picked from a wider pool of test calls but the A.I performed brilliantly and the person on the other end of the line had no idea they were talking to an AI! Take a look at the video.
A few people have raised concerns over people interacting with a computer without realising. What do you guys think? Would you be happy for your AI assistant making calls and booking appointments on your behalf? How would you feel getting called up by a computer program?
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on 15-05-2018 15:14
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on 15-05-2018 15:14
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on 15-05-2018 15:40
Could it understand the adviser....
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on 15-05-2018 18:00
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on 15-05-2018 18:00
@Bambino There's certainly a lot of room for misuse once these become more main stream!
@jonsie I would think eventually AI will replace all advisors.
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on 15-05-2018 18:05
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on 15-05-2018 18:05
@Martin-O2 wrote:@jonsie I would think eventually AI will replace all advisors.
Whatever happened to Lucy ???
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on 15-05-2018 18:14
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on 15-05-2018 18:14
@Martin-O2 wrote:
@jonsie I would think eventually AI will replace all advisors.
God help us then. (unless it's live chat as some of those advisors talk rubbish)
Would we need to programme the customers to ask the questions in a certain way?
Veritas Numquam Perit
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on 15-05-2018 18:27
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on 15-05-2018 19:57
Think it poses a lot of ethical questions.
The future is going to be fairly grim if all customer service is delivered by AI and automation, the kind of vision portrayed in the X-Files episode a few weeks back where technology turns on Mulder and Scully.
I watched the Salon and the Restaurant demos, think things are going a bit too far, just because we can doesn't mean we should.
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on 16-05-2018 02:47
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on 16-05-2018 02:47
@MI5 wrote:
@Martin-O2 wrote:@jonsie I would think eventually AI will replace all advisors.
Whatever happened to Lucy ???
Too many admirers, apparently she couldn't cope and her headgasket blew frazzling her single chip. Alas, spare parts proved impossible and she's gathering dust as a doorstop in the CEO's office.
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on 16-05-2018 05:06
And scammers will definitely take advantage of this advanced technology, as they do all technology, particularly if AI starts making phone calls.
It's a definite no from me.

