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Tianna1
Level 1: Joiner
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I have put in a order for a device and it’s took the payment out and went through but I have not been sent any tracking information and it came up credit check was unsuccessful but payments been took ?

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Cleoriff
Level 94: Supreme
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@Tianna1 

This is normal. Your money has been taken but it will be pending in your bank account. The money will be returned to your bank in a few days. 

Veritas Numquam Perit

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madasaf1sh
Level 77: Grand Master
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@Tianna1 

 

o2 didnt take your payment, it was pre-authorised to make sure you had the money, and o2 dont have the funds, the bank have put to oneside in case o2 completed the payment.


As they havent YOUR BANK will release back to you in between 24hrs and 14days depending on THEIR process, so you need to speak to your bank. 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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