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Anonymous
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Re: Anybody else have NO social media accounts ?

[ Edited ]

The other thing to consider is how customer support is delivered via social media platforms, which might add a little more context to my previous comments.

 

Community forums offer a crowdsourced approach to technical support, which for the most part is very successful, because it involves like-minded people sharing their knowledge, based on their own experiences of a particular product / service. But every time a comment receives a kudos, or is accepted as a solution, people are subconsciously “sorting the wheat from the chaff”. That may seem like I’m being dismissive, but I’m talking about community forums in general, not this one specifically.

 

In some respects, it could be argued that it creates an unhealthy competition amongst community members. But that’s probably a discussion for another day.

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Re: Anybody else have NO social media accounts ?


@Anonymous wrote:

The other thing to consider is how customer support is delivered via social media platforms, which might add a little more context to my previous comments.

 

Community forums offer a crowdsourced approach to technical support, which for the most part is very successful, because it involves like-minded people sharing their knowledge, based on their own experiences of a particular product / service. But every time a comment receives a kudos, or is accepted as a solution, people are subconsciously “sorting the wheat from the chaff”. That may seem like I’m being dismissive, but I’m talking about community forums in general, not this one specifically.

 

 


I totally agree with that perspective @Anonymous . The 'annoying' thing is, the answer which receives a solution is NOT always the correct one, particularly when the OP comes back later and says that didn't work for them. Too late, solution has been given.

 

Same with kudos. If a post receives one, people's brains tend to accept that is a good answer or a correct one. So a 'follow my leader' subconscious mindset is produced which in turn influences others.

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Re: Anybody else have NO social media accounts ?


@Cleoriff wrote:

@Anonymous wrote:

The other thing to consider is how customer support is delivered via social media platforms, which might add a little more context to my previous comments.

 

Community forums offer a crowdsourced approach to technical support, which for the most part is very successful, because it involves like-minded people sharing their knowledge, based on their own experiences of a particular product / service. But every time a comment receives a kudos, or is accepted as a solution, people are subconsciously “sorting the wheat from the chaff”. That may seem like I’m being dismissive, but I’m talking about community forums in general, not this one specifically.

 

 


I totally agree with that perspective @Anonymous . The 'annoying' thing is, the answer which receives a solution is NOT always the correct one, particularly when the OP comes back later and says that didn't work for them. Too late, solution has been given.

 

Same with kudos. If a post receives one, people's brains tend to accept that is a good answer or a correct one. So a 'follow my leader' subconscious mindset is produced which in turn influences others.


+1

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Anonymous
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Re: Anybody else have NO social media accounts ?

@Cleoriff 

 

It’s supposed to help people identify good quality posts, but clearly it’s never going to be a perfect feedback mechanism. With some forums it’s even possible to give negative feedback (e.g. a star rating system), but you can imagine the inevitable abuse that occurs whenever there’s any disagreement between community members. 

 

But it’s a difficult balance to strike, when community activity is dwindling, and it seems like  people need some form of validation for their contributions, so that they’re always motivated to keep posting. 

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Re: Anybody else have NO social media accounts ?

Yes @Anonymous  I have been a member of certain forums where negative feedback is allowed.

Totally abuses any system. Not forgetting the feelings of the individual who receives negative feedback

Quite destructive. Keyboard warriors let loose.

 

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Re: Anybody else have NO social media accounts ?

There have been many fallings out on here  quite a few abusive posts too but these are reported and quickly (except weekends) deleted.

I think the community admin have this nailed down and do a great job of keeping the peace.

We can all give negative feedback but I wouldn't be a part of a community that had that option.

Posts can be read wrong or meanings misconstrued. Sort things out by a private message is the way to go on that. 

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Re: Anybody else have NO social media accounts ?

Well said, @jonsie thumbsup

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Re: Anybody else have NO social media accounts ?


@jonsie wrote:

There have been many fallings out on here  quite a few abusive posts too but these are reported and quickly (except weekends) deleted.

I think the community admin have this nailed down and do a great job of keeping the peace.

We can all give negative feedback but I wouldn't be a part of a community that had that option.

Posts can be read wrong or meanings misconstrued. Sort things out by a private message is the way to go on that. 


I agree with you @jonsie 

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Re: Anybody else have NO social media accounts ?

[ Edited ]

I've never used social media properly all my social media accounts are under Fake Names. As a example Joe Bloggs.

 

I re-call using Facebook for a very short period of time when I was little and I absolutely hated the idea of simply searching for someone on Facebook and seeing all their life on Facebook and seeing their Girlfriends/Boyfriends, Age, Location, School, occupation, Posting Pictures with identifying information like street names in backgrounds etc. I had a thought... Do I want other people seeing all that information about me or even someone who I don't know.

 

I almost considered it as borderline stalking.

 

I re-call a person when I was in college a individual who was so impressed about passing his driving test and so proud of himself he actually published a copy of his Driving Licence on Facebook.

 

I believe social media is good in some aspects but I think the information they gather and what people are willing to share on Social Media platforms is a majoirty of the time too much.

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Re: Anybody else have NO social media accounts ?

[ Edited ]

I dabbled with Facebook back in 2007 for about a month and found it extremely boring so requested my account be deleted.

 

Dabbled with Twitter to track the official accounts of Microsoft, Intel and Cisco but got bored and ditched that too.

 

Had a Linked in profile for nearly six years with my connections consisting of those I'd worked for or with but got rid of that too in February as they just sent me stuff I didn't really care about.

 

 I don't miss any of them and most of the time I don't have time as work keeps me busy (I booked today off otherwise I'd not be posting at this time of day)

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I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)