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@Cleoriff wrote:
@Anonymous wrote:The other thing to consider is how customer support is delivered via social media platforms, which might add a little more context to my previous comments.
Community forums offer a crowdsourced approach to technical support, which for the most part is very successful, because it involves like-minded people sharing their knowledge, based on their own experiences of a particular product / service. But every time a comment receives a kudos, or is accepted as a solution, people are subconsciously “sorting the wheat from the chaff”. That may seem like I’m being dismissive, but I’m talking about community forums in general, not this one specifically.
I totally agree with that perspective @Anonymous . The 'annoying' thing is, the answer which receives a solution is NOT always the correct one, particularly when the OP comes back later and says that didn't work for them. Too late, solution has been given.
Same with kudos. If a post receives one, people's brains tend to accept that is a good answer or a correct one. So a 'follow my leader' subconscious mindset is produced which in turn influences others.
+1
