Solved: Trouble logging into o2 priority

PJDean · ‎06-10-2019

Each time I request a code to log in, I don’t receive one? And when I request a different code to be sent it says they’ve already sent a successful code? Not sure what else I can do to log in as can’t find anything else to help!

MI5 · ‎07-10-2019

@PJDean

You can put the sim in a phone to receive the code then use that to log in on iPad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎06-10-2019

Hi @PJDean

Delete the app and start again. Many people find this works as it updates to the new version.

Best of luck and welcome to the forum .

Veritas Numquam Perit

MI5 · ‎06-10-2019

@PJDean

Call customer service to reset your account and password Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎07-10-2019

Hey @PJDean have you made any progress on getting access to your Priority account?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

PJDean · ‎07-10-2019

Yes thank you! Unfortunately I have no access to it as my sim is for an iPad not a phone! I didn’t realise this 🤦🏻‍♀️ Feel a bit of a dope now!! Haha never mind!

MI5 · ‎07-10-2019

@PJDean

You can put the sim in a phone to receive the code then use that to log in on iPad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎07-10-2019

Thanks for the update @PJDean! Give @MI5's suggestion and let us know how you get on!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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