Trouble logging into o2 priority

[PJDean]

Each time I request a code to log in, I don’t receive one? And when I request a different code to be sent it says they’ve already sent a successful code? Not sure what else I can do to log in as can’t find anything else to help!

[Cleoriff]

Hi @PJDean 

Delete the app and start again. Many people find this works as it updates to the new version.

Best of luck and welcome to the forum .

[MI5]

@PJDean 

Call customer service to reset your account and password Guide: How to find help & contact O2 

[Martin-O2]

Hey @PJDean have you made any progress on getting access to your Priority account? 

[PJDean]

Yes thank you! Unfortunately I have no access to it as my sim is for an iPad not a phone! I didn’t realise this 🤦🏻‍♀️ Feel a bit of a dope now!! Haha never mind!

[MI5 · Accepted solution]

@PJDean 

You can put the sim in a phone to receive the code then use that to log in on iPad.

[Martin-O2]

Thanks for the update @PJDean! Give @MI5's suggestion and let us know how you get on!