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Level 1: Joiner
Posts: 2
Registered: ‎06-10-2019
Accepted Solution

Trouble logging into o2 priority

Each time I request a code to log in, I don’t receive one? And when I request a different code to be sent it says they’ve already sent a successful code? Not sure what else I can do to log in as can’t find anything else to help!
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Posts: 87,987
Topics: 738
Registered: ‎14-01-2013

Re: Trouble logging into o2 priority

Hi @PJDean 

Delete the app and start again. Many people find this works as it updates to the new version.

Best of luck and welcome to the forum Welcome.

*The Game Is On*

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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Trouble logging into o2 priority

@PJDean 

Call customer service to reset your account and password Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,016
Registered: ‎18-02-2016

Re: Trouble logging into o2 priority

Hey @PJDean have you made any progress on getting access to your Priority account? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 2
Registered: ‎06-10-2019

Re: Trouble logging into o2 priority

Yes thank you! Unfortunately I have no access to it as my sim is for an iPad not a phone! I didn’t realise this 🤦🏻‍♀️ Feel a bit of a dope now!! Haha never mind!
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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Trouble logging into o2 priority

@PJDean 

You can put the sim in a phone to receive the code then use that to log in on iPad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,016
Registered: ‎18-02-2016

Re: Trouble logging into o2 priority

Thanks for the update @PJDean! Give @MI5's suggestion and let us know how you get on! 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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