Solved: Help please.

Luke30 · ‎27-09-2019

I downloaded o2 proty to my new phone that has a giffgaff sim card and when I went on it I clicked on use it on a different as it showed my giffgaff number and I know I can't use it with my giffgaff number. But when I clicked on use a different number button to put my o2 number on it it didn't load. Does anyone know why that is?

LGreenwood

Martin-O2 · ‎07-10-2019

Thanks for letting me know @Luke30! I'm glad that the app is now registered with the correct number. If you have any further issues the Gurus suggested you take the below steps.

uninstalling the priority app
backing up and restoring your phone back to factory settings
Setup phone again using your O2 SIM. Then try reinstalling the app and setting up with your O2 number

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

View solution in original post

MI5 · ‎27-09-2019

@Luke30

Try clearing data from the app in settings >apps >o2 priority or just delete and reinstall the app with your O2 sim in phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎30-09-2019

Hi @Luke30 , let us know how it went with the Priority app - did you end up getting it all sorted since you last posted?

Cheers @MI5 for the advice!

Martin-O2 · ‎30-09-2019

Do you still need help with this one @Luke30 ?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Luke30 · ‎01-10-2019

It's still not working.

LGreenwood

Martin-O2 · ‎02-10-2019

OK @Luke30 I'll drop you a message to get some details so I can get someone to look into this for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Luke30 · ‎05-10-2019

O2 priority is working now @Martin-O2 I used my hot-spot on my o2 phone to get it working as I found out that using my mobile data on my giffgaff sim card it picks up my giffgaff number so as I used my hot-spot on o2 phone it picked up my o2 number and started working with no problem.

LGreenwood

MI5 · ‎05-10-2019

As I said above, you need to be using your o2 SIM card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Luke30 · ‎06-10-2019

@M15 I know but it's working on my giffgaff number as I added my o2 number to o2 priority by using the hot spot from my o2 phone to my giffgaff phone.

LGreenwood

MI5 · ‎06-10-2019

Yes, but you needed the O2 number to register, is the point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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