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Level 5: Ponderer
Posts: 273
Registered: ‎18-12-2018
Accepted Solution

Help please.

I downloaded o2 proty to my new phone that has a giffgaff sim card and when I went on it I clicked on use it on a different as it showed my giffgaff number and I know I can't use it with my giffgaff number. But when I clicked on use a different number button to put my o2 number on it it didn't load. Does anyone know why that is?
LGreenwood
Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: Help please.

@Luke30 

Try clearing data from the app in settings >apps >o2 priority or just delete and reinstall the app with your O2 sim in phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Help please.

Hi @Luke30 , let us know how it went with the Priority app - did you end up getting it all sorted since you last posted? Smiley Happy

 

Cheers @MI5 for the advice! thumbsup

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Community Manager
Posts: 7,660
Registered: ‎18-02-2016

Re: Help please.

Do you still need help with this one @Luke30 ? 

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Level 5: Ponderer
Posts: 273
Registered: ‎18-12-2018

Re: Help please.

It's still not working.
LGreenwood
Community Manager
Posts: 7,660
Registered: ‎18-02-2016

Re: Help please.

OK @Luke30 I'll drop you a message to get some details so I can get someone to look into this for you. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? Smiley Happy
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Level 5: Ponderer
Posts: 273
Registered: ‎18-12-2018

Re: Help please.

O2 priority is working now @Martin-O2 I used my hot-spot on my o2 phone to get it working as I found out that using my mobile data on my giffgaff sim card it picks up my giffgaff number so as I used my hot-spot on o2 phone it picked up my o2 number and started working with no problem.
LGreenwood
Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: Help please.

As I said above, you need to be using your o2 SIM card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 5: Ponderer
Posts: 273
Registered: ‎18-12-2018

Re: Help please.

@M15 I know but it's working on my giffgaff number as I added my o2 number to o2 priority by using the hot spot from my o2 phone to my giffgaff phone.
LGreenwood
Posts: 117,700
Topics: 576
Solutions: 16,545
Registered: ‎04-04-2012

Re: Help please.

Yes, but you needed the O2 number to register, is the point.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)