Tile Mate free gift DOA

[Ozzpot]

I got my free gift Tile Mate bluetooth tracker a couple of days ago for being a loyal customer or some such thing.

Today I activated it and paired it wiht my phone. Less than an hour later I decided to test it, only to find it was not working. When I double tapped the button on it, sure enough it  does it's low battery tune, and won't do anything else. It's effectively dead. This (non-replaceable) battery is supposed to last a year. It didn't even last an hour.

What do I do? Can I get another? Is there any point? They are not going to test the new one they send me so it'll likely be no better. In any case I can't see a live chat topic that is remotely to do with O2 Priority so I suspect any attempt to sort this out will be a collossal waste of time.

Anyone in the same situation or have any advice on what to do?

[Martin-O2]

Good to hear @Ozzpot! Please let us know if you have any further problems. 

[jonsie]

Self rejuvenating

[Popee]

Months ago I was promised this tile mate free gift, nothing ever arrived. I've hunted the net and can't find an address or phone number to contact, all I can find is a customer services number but when I call them they are unable to help me and just give me a number to call and when I try it's dead!

[Cleoriff]

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@Popee wrote:

Months ago I was promised this tile mate free gift, nothing ever arrived. I've hunted the net and can't find an address or phone number to contact, all I can find is a customer services number but when I call them they are unable to help me and just give me a number to call and when I try it's dead!

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Same advice as I posted befpre @Popee

I will ask @Martin-O2 if he can help you with this..

[jonsie]

Seems like I need to get one of these Tilemates....Hello O2.....