Priority Code Help

[Blackmonfish]

Hi,

I am new to this, but hoping someone can help.  I was one of the random lucky ones to get a code for free tix to Thorpe Park, which is great.  However, after the code was texted through the Priority site crashed and I couldn't get to the URL for the website to input the code to redeem.

So, I'm now sat here with a code for the tickets but unable to use it!  Any ideas/advice or has the boat been missed?

I have been on to the live chat, which was an experience - they referred me to the Priority website, then Ticketmaster, then Ticket Web and then gave me an invalid number to call!  So I need a breather from trying to explain to them.

Hoping one of you lovely people can help me.

Thanks for reading!

BM

[MI5]

@EmilieT can you get the website address to help please?

[EmilieT]

Hey @Blackmonfish, congrats on the tickets ☺️ I’ve reached out to see if we can get you the details you need, and I’ll be in touch as soon as I have more info!

Cheers @MI5 for the mention 👍

[Anonymous]

Seems to be a particular problem here as this is the 3rd or 4th one today 

[Bambino]

The OP's post is a prime example of why we never suggest using Live Chat. We were told years ago that they were being 'retrained'. It never happened. It's a total shambles. Always has been. Always will be.

[Blackmonfish]

@MI5 thank you

[Blackmonfish]

@EmilieT thank you for the reply, I'll wait to hear

[Blackmonfish]

@Bambino - I wish i'd come here first! A frustrating hour of my life I won't get back

[Bambino]

Hope you're able to get your tickets @Blackmonfish. You shouldn't have to jump through hoops for something you're entitled to. Good luck. 😉