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Port a old number from Lebara and fail twice

siuhin811
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Dear,

 

I sign contract with O2 on SAT, i port 3 pay as you go SIMs to 24 months contract.

 

I port 2 numbers to O2, one from 3 and one from Lebara

 

On tuesday, the Lebara one has no signal and i changed another SIM as well.

 

That SIM works but the phone number is totally wrong, not the one I knew.

 

I went to the shop in BANK to tell them what happen and they said I just need to be wait until today 6pm, and now the phone number is still wrong.

 

What can i do anymore?

 

Much thanks

Message 1 of 14
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Oxygen87
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Is the temporary phone number on your new O2 SIM the same as it was when you got it? The reason I ask is because when I was with EE, they ported in my number from my previous provider to someone else and I ended up with their number. It was a nightmare for me as some stranger was getting my personal calls and texts. If this hasn't happened, are you sure that you asked Lebara for a PAC request and not a STAC request?
Current devices: Apple iPhone 15 Pro Max, Apple iPad Pro 11” and Apple Watch Series 9 (all with O2)
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siuhin811
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Its is PAC code I sure and it was handle it by O2 staff.

I used that phone to reg NI, GP and Bank.

I go to street shop 3 times to mention the problem and they do the same thing, still nothing changed.

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siuhin811
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I just check with Lebara with that PAC Code, they said the no. was transfer to O2 already but now my sim is still the old no.

 

WTF!

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MI5
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@siuhin811 

If you have an iPhone, you need to go to Settings >Phone >My number and change it to your number. Save and reboot phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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siuhin811
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Tried and fail too
Message 6 of 14
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MI5
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In what way?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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siuhin811
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Im using Iphone12, just follow your suggestions, change the number on setting and reboot.

 

I dial to another phone, still the temporary one.

Message 8 of 14
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MI5
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You did save the change?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 14
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siuhin811
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Sure, i save and exit, reboot. nothing happens

Message 10 of 14
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