Port a old number from Lebara and fail twice

siuhin811 · ‎24-06-2021

Dear,

I sign contract with O2 on SAT, i port 3 pay as you go SIMs to 24 months contract.

I port 2 numbers to O2, one from 3 and one from Lebara

On tuesday, the Lebara one has no signal and i changed another SIM as well.

That SIM works but the phone number is totally wrong, not the one I knew.

I went to the shop in BANK to tell them what happen and they said I just need to be wait until today 6pm, and now the phone number is still wrong.

What can i do anymore?

Much thanks

MI5 · ‎25-06-2021

You'll need to call customer service to check the porting files went through ok then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

siuhin811 · ‎25-06-2021

I talked with them on Tuesday, they call me wait for yesterday 6pm, still nothing happen

MI5 · ‎25-06-2021

Call again

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

siuhin811 · ‎25-06-2021

We went O2 Kensington and staff was only help us to call CS hotline...

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