O2 priority does not recognise me when getting tickets

[Carlcameron]

02 priority does not recognise me so cannot purchase tickets

[Cleoriff · Accepted solution]

Hi @Carlcameron Try deleting the app and resinstalling. Fixes many issues

And make sure you have signed up for Priority

[Cleoriff]

@CarlcameronJust to add the FAQ's for Priority

https://priority.o2.co.uk/faq

[Carlcameron]

I now have access after reinstalling to find all streets tickets have gone off the advance sell - absoloutly gutting

[Cleoriff]

I'm glad you got it working by reinstalling @Carlcameron though not at all surprised all the tickets for The Streets have gone.:smileysad:

Gig tickets are very popular and you have to be ready to click 'buy now' as soon as they open the online booking site.

Better luck next time

[Carlcameron]

Update when trying to purchase the page still says does not recognise my email address of carlcameron**Personal info** it looks like tickets still may be there - please Review the priority app where it checks username and password

[Cleoriff]

Have you changed your email recently?

If not I suggest you contact customer services and ask them to help with resetting that part of your account  https://www.o2.co.uk/contactus

[EmilieT]

Hi @Carlcameron, any update on this since you last posted? Did the advice from @Cleoriff, or more info from Customer Service, help you in the end?