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O2 priority app and website crashing

s4vnnhh
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

O2 Priority app and website crashes when asking for my number and I am unable to log in 

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Accepted Solutions

pgn
Level 76: Forum Legend
  • 37357 Posts
  • 239 Topics
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Registered:

App working here, as is login on-line in a browser to both O2 and VM aspects, @s4vnnhh 

pgn_0-1716971251532.png

 

For app, restart your phone and try again, then if no luck, uninstall and reinstall from the app store for your handset type.

For browser, try the VM side if you are a VM customer with an active VM broadband contract:

pgn_1-1716971311570.png

Try with a different browser, or via an Incognito or InPrivate tab or browser session.

Otherwise, contact O2 - the link just below has the ways to do this via Social Media, and nudge them until you get the attention of an agent. Good luck!

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pgn
Level 76: Forum Legend
  • 37357 Posts
  • 239 Topics
  • 1701 Solutions
Registered:

App working here, as is login on-line in a browser to both O2 and VM aspects, @s4vnnhh 

pgn_0-1716971251532.png

 

For app, restart your phone and try again, then if no luck, uninstall and reinstall from the app store for your handset type.

For browser, try the VM side if you are a VM customer with an active VM broadband contract:

pgn_1-1716971311570.png

Try with a different browser, or via an Incognito or InPrivate tab or browser session.

Otherwise, contact O2 - the link just below has the ways to do this via Social Media, and nudge them until you get the attention of an agent. Good luck!

Message 2 of 2
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